Frequently asked questions
Is this expired food?
No. Only goods within their best-before date are sold. An item leaves sale at 23:59 on the day before its best-before date, and we check the date on the package by photo.
What is a surprise box?
Cafes and bakeries pack the food they didn't sell that day. You know the category and roughly what's inside; the exact contents are a surprise. The price is at least half the value.
How do I pay?
With an Uzcard or Humo card via Click or Payme when you place the order.
What if the item isn't like the photo?
Check the item and date before you say the code. Tap “Item doesn't match”, take a photo — and get 100% back, no questions asked. After pickup you can report a problem within 24 hours.
Can I cancel an order?
A box — no later than 2 hours before the pickup window; an item — until the store has packed it. You get a full refund.
What if I don't come for my order?
The money stays with the store. After three no-shows in 30 days, ordering is paused for 7 days.