Terms of use

Draft document. A lawyer approves the final version before launch.

Version 0.9 of 2026-10-08

These terms govern how buyers use the isrofsiz.uz website, the Telegram bot, the Mini App and the Isrofsiz mobile app. By signing up or placing an order you accept them.

1. Who we are

The platform is operated by [___ LLC], TIN [___], address: [___], Tashkent, Republic of Uzbekistan (the “Platform”, “we”).
The Platform shows offers from shops, cafés and bakeries (“Sellers”) for goods with a suitable best-before date and accepts payment on the Seller's behalf. The seller of the goods is the store named on the listing, not the Platform.
The Seller is responsible for the quality, safety, best-before date, storage conditions and accuracy of the description.

2. Account

You sign in with your phone number: through Telegram (Telegram confirms the number) or with an SMS code. One number — one account.
The service is for persons with full legal capacity. You are responsible for keeping access to your Telegram and phone secure.
A family account lets family members order with a shared history; the family owner is responsible for members' orders.

3. Orders

The price, “old price”, best-before date, pickup time and address are shown on the listing. The contents of a “surprise box” are not known in advance; if you have allergies, ask the Seller at pickup.
The quantity of one offer per buyer per day may be limited (5 by default).
An order is confirmed once paid. An unpaid reservation is released automatically after a few minutes.

4. Payment

You pay through Click or Payme. Card data is processed by the payment systems; the Platform never receives it.
“Pay at pickup” is available to buyers with 5 or more collected orders and no no-shows in the last 60 days, for at most 2 such orders at a time, pickup only.
Bonuses and promo codes: one promo code per order; bonuses pay part of an order under the “Invite a friend” rules and expire after their term.

5. Pickup and delivery

After payment you get a 6-digit pickup code. Tell it at the counter — the Seller hands over orders only against the code.
Collect the order on time: a box within its pickup window, an item by the end of the day of purchase. Courier delivery, where available, is charged separately at the rate shown when ordering.
Check the goods at pickup. If they do not match the description (expired, damaged, a different item), take a photo and tap “Not as described”: you get a full refund.

6. Cancellations, refunds and no-shows

You can cancel an order until it is ready for pickup; a box — no later than 2 hours before its pickup window starts. A paid order is refunded in full to the same payment method.
If the Seller cancels, you get a full refund. How long it takes depends on your bank and payment system: [up to ___ banking days].
No-show: an order not collected in time (a box — 30 minutes after its window, an item — at the end of the day) counts as fulfilled and is not refunded — the Seller kept the goods for you.
Repeated no-shows within 60 days: 1st — online payment only for 14 days, 2nd — ordering blocked for 7 days, 3rd and later — for 30 days.

7. Conduct

Prohibited: reselling goods from the Platform as your own, creating several accounts to bypass limits, false complaints, insulting Sellers or support staff.
The Platform may restrict or block an account for violations.

8. Reviews and complaints

After pickup you can rate the order and leave a review. The Seller may reply publicly once.
Complaints and questions — through “Support” in the @isrofsizuz_bot Telegram bot. We answer during business hours [___ to ___].

9. Liability

The Platform is responsible for the service working and for accepting and refunding payments. The Seller is responsible for the goods; the Platform helps resolve disputes and refunds confirmed problems.
Consumer rights are protected under the Law of the Republic of Uzbekistan “On the Protection of Consumer Rights”.

10. Changes and disputes

We may change these terms; the new version is published on this page with its date. By continuing to use the service you accept the changes.
The law of the Republic of Uzbekistan applies. Disputes are settled by negotiation, then in court at the operator's location.

See also: Seller agreement · Privacy policy